FREQUENTLY ASKED QUESTIONS
HAVE AN AMBULANCE SERVICE QUESTION? WE ARE HERE TO HELP!
Owning and maintaining an ambulance is about ensuring safety and reliability. Service after the sale is critical. At Braun, we are committed to delivering exceptional customer service backed by our pillars of customizable craftsmanship, rugged durability, and legacy quality.
This FAQ section serves as your comprehensive guide for all inquiries related to ambulance service and parts. Please don’t hesitate to reach out if you can’t find what you need. Start by contacting your local dealer partner, who can be found using our dealer locator map. You can also contact our Service Department at 877-647-9005, available from 6:00 am to 4:30 pm EST, Monday through Friday. We’re here to assist with technical support, parts, and warranty issues, ensuring your ambulance maintains the dependability you expect from Braun.
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CONTACT/TRUCK-RELATED FAQS
For support with parts, warranty, or technical issues, contact the service department at your dealership. They will coordinate directly with us if additional assistance or resources are needed. To find your dealer’s contact information, please visit our website’s Locate A Dealer page.
Identify your local dealer using the Locate a Dealer page on our website.
Before contacting a Braun Service Center, ensure you have your unit’s 4-digit Braun truck number. The truck number allows us to access your ambulance’s complete history. Providing a detailed description of your ambulance’s current issues will help expedite the resolution and get your vehicle back on the road swiftly.
Your ambulance’s truck number is in multiple places on the vehicle:
- A sticker on the driver’s door jamb
- A tag at the top of the left rear entry door jamb
- An aluminum plate in the O2 compartment
GENERAL SERVICE RELATED FAQS
We operate on a first-call, first-in basis for service scheduling. However, if your truck is already on-site and work has been authorized, it may be serviced sooner than initially scheduled. However, our scheduled dates are typically firm to ensure consistent and reliable service.
The return time for quotes can vary based on the current quote volume and the scope of the job. Rest assured, our team provides you with a precise and timely quote that reflects our commitment to meticulous craftsmanship.
On average, it takes approximately two weeks to schedule transport after work has been approved. This time frame ensures that all necessary preparations are made for a smooth and efficient pickup.
Absolutely. Braun’s superior design and construction guarantee that all Braun boxes are remountable. Your local dealer is best equipped to guide you through the remount process. Determine your local dealer here.
AMBULANCE PART RELATED FAQS
You cannot purchase parts directly from us; all ambulance parts are sold and distributed through our network of authorized dealers. Visit our Locate A Dealer page to locate your dealer.
Yes, you can find our Ambulance Parts catalog here. Through the online catalog, you can request pricing and purchase information. We can also assist you with identifying a part.
For detailed information on stock order programs and bulk purchase discounts, please get in touch with our parts department by email or call us at 877-647-9005 and select option 2. Our team is ready to help you secure the best value for your needs.
Absolutely. Please call us at 877-647-9005 and select option 2 or send us an email. Our expert team can help you identify the precise part numbers you need and direct you to additional resources for future assistance.
For tracking information on your ambulance parts order, please email us or call 877-647-9005 and select option 2. We strive to keep you informed of the status of your order. Note that dropship orders may not have tracking information readily available.
No, you cannot purchase Demers or Crestline ambulance parts directly from us, but we are more than happy to assist you in getting in touch with the right contact who can.
WARRANTY RELATED FAQS
Using your 4-digit ambulance truck number and a detailed description of the concern, we can help you determine coverage. Additionally, we can provide you with a copy of the relevant warranty document for future reference.
Warranty repairs must be conducted by a Braun-authorized dealer or a qualified professional who Braun has directly pre-authorized. Our commitment is to ensure that only skilled professionals, fully supported by the Braun Service Department, work on your ambulance.
Absolutely. Contact your dealer to complete the required form and submit the applicable transfer fee. This ensures that Braun’s lifetime structural warranty remains in force, safeguarding the legacy quality and reliability of your vehicle.
PRODUCT RELATED FAQS
Every new Braun ambulance is equipped with a thumb drive containing all your essential prints and paperwork. If you encounter difficulties accessing information, our dedicated technical support team is available to assist you. Contact us at 877-647-9005 and select option 2 for comprehensive technical support.
Find your Braun ambulance’s tire specifications on the driver’s door jamb sticker for optimal performance and durability.
For accurate tire pressure information, refer to the sticker located in the driver’s door jamb, alongside the OEM or Braun sticker.
Frequent GFCI trips, or “nuisance trips,” are typically caused by the following factors:
- Ensure that users avoid pulling the plug if your unit is equipped with an auto-eject system.
- Verify that the shore power plug is in good condition and that all connections are securely fastened.
- Determine if your input power is GFCI-protected, as this could conflict with the GFCI installed within the ambulance.
Your ambulance is equipped with a 5-15-minute timer integrated into the electrical system, maintaining operation even after the key is turned off. The condenser fan is tied into this electrical system.
Activating the override switch turns off the LiquidSpring system, allowing you to maintain stability when the unit is stationary, such as during restocking.
Your unit might or might not include an electric shut-off valve. If equipped, confirm it’s in the “off” position to prevent leaks. If not, you will need to manually shut it off at the tank when not in use.
